Graduate Customer Advisor

This is a fast-paced job role, where the Customer Advisor will effectively handle customer orders, as well as dealing with and resolving complaints and issues.

Job Summary / Key Responsibilities:

• Work closely with the sales and production teams to improve the customer experience.
• Provide support to, and deputise for, the ‘order co-ordination’ process to improve overall effectiveness.

· Ensure all EPICOR data entry is accurate and completed within the required timescales.

· Be responsible for any order changes from original order receipt.

· Ensure any date changes and order confirmations are provided to customers.

· Review customer requirements and execute plans to achieve OTIF performance criteria.

· Provide customers with ETA’s and also with delivery reports for the coming week/s.

· Provide feedback to customers where OTIF isn’t possible due to production issues.

· Provide continued support to the ‘Transport Issue Log’ process by resolving issues.

· Improving service offering – innovating and evolving systems, processes & procedures.

· Grow technical knowledge by attending educational theory and practical workshops and regularly review technical literature.

· Ensure all work complies with the CA Group QMS system.

Knowledge, Skills & Experience:

• Bachelors Degree in any discipline.
• Experience in the use of ERP/MRP Systems and Microsoft Office applications.
• The ability to work at speed whilst maintaining attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
• Patience and the ability to remain calm in stressful situations.
• Sales and persuasive skills.

Benefits:

• Company pension
• Free parking
• On-site parking

Work Location: In person

Apply on The Career Guard